Zooplus

History of Zooplus

As Europe's leading online pet supplier, Zooplus has been in business since 1999, selling top brands and high quality pet products at low prices in the UK and beyond.

Zooplus has shipped over 48 million packages and currently stocks over 8,000 top products, shipping them across the UK and Europe to 28 different countries. The company has offices in Munich, Strasbourg, Krakow, Genoa, and Oxford, employing teams from more than 15 countries. In 2014, the company exceeded its forecast and increased sales by 34%, to a value of €571 million. Sales have continued to grow through the beginning of 2015, with a target of €725 million for 2015.

The company incorporates simple online ordering with convenient home delivery, allowing their customers to take advantage of Zooplus voucher codes to make savings with regular discounts on their online orders.

The website also features product videos, customer reviews and customer photos to help shoppers make the right purchase for their pets.

Every three months, zooplus.co.uk chooses a British animal or pet charity to encourage its customers to help animals less fortunate than their own. Donations are made through collecting reward points, gained from purchasing pet products from Zooplus.co.uk, where £1 equals one point. Customers can then decide how many points they would like to donate to the currently supported animal charity at the point of purchase. After three months, all the donations collected are converted into a big parcel of food and accessories, including much needed wet and dry food, beds and blankets, and then delivered to the chosen animal charity.

Zooplus also has its own in house brand of pet food and accessories to raise money for animal charities. Zoolove was launched in February 2015 and has 35 products on offer, including premium wet dog food and wet cat food. For every Zoolove product sold, Zooplus donates 10% of the sale price to the animal charity it is currently partnering with. Customers can even suggest an animal charity of their own via the Zooplus Facebook page [facebook.com/ZooplusUK].

Brands

Zooplus stocks its own range of products, plus a number of famous brands including:

• Acana
• Almo Nature
• Applaws
• Hill's
• Iams
• Lily's Kitchen
• Purina
• Royal Canin
• Zoolove by Zooplus
• Hunter
• KONG
• Trixie

Departments

• Dog
• Cat
• Small pet
• Bird
• Aquatic
• Horse
• Vet+
• Special offers

Delivery Information

Delivery is made via Yodel or DPD and costs £2.99. Delivery is free on orders over £29 delivered by Yodel to most parts of the UK. Orders delivered by DPD are free on orders over £39.

Orders are dispatched within 24 hours and online tracking is available through the delivery service providers' website, becoming active from 2-3 working days after dispatch. Delivery time varies but typical UK mainland delivery will arrive within 2-3 working days of dispatch.

Customers with any concerns about delivery should call customer services for advice on 01234 430 366.

Zooplus offers international shipping to various countries, with more information available on the website [http://www.zooplus.co.uk/content/shippingcosts]. The company is unable to ship to Military Addresses. Bulky goods may be subject to special shipping terms, which are specified in the product description.

Returns Policy

Goods can be returned for any reason within 14 days of receipt for a full refund*, including reimbursement of return shipping. Some items such as perishable goods are not returnable.

If the goods were faulty, contact the customer services team [http://www.zooplus.co.uk/contact/] to arrange a replacement or refund.

To return an item, first contact our customer service team [http://www.zooplus.co.uk/contact/] within 14 days of receiving your goods, with the article number of the item to be returned. You will be given an individual return number, to identify the goods when they are received.

The return address is: zooplus / Padeol Ltd, 73 Murdock Road, Bedford, MK41 7PL.

* Return costs are refunded in accordance with the standard rates for delivery, and refunds are not available for costs incurred for express delivery or oversized parcels. If packages are difficult to transport, collection can be arranged by contacting the company [http://www.zooplus.co.uk/contact/].

Security & Reviews

zooplus.co.uk employs the industry-standard Secure Sockets Layer (SSL) security protocol, using 128-bit encryption to transfer all personal data including credit card number, name and address. This technology is used by all major high street banks in order to protect online banking data. Customers can see if the site is using encrypted data transmission by observing the closed padlock symbol found in the status bar at the bottom of the browser.To protect against fraud, zooplus.co.uk validates the name, address and other personal information supplied by the customer, while keeping all information provided strictly confidential.

All the items sold on the zooplus.co.uk website can be reviewed by customers with comments and a star rating out of five. Many of the products that have been reviewed have been give four or five star reviews.